RETAIL DELIVERY & RETURN POLICY

We currently deliver free of charge to UK and Ireland.

Leko London welcomes consumer to try the bags and therefore you can return and do not need to give us a reason. We do realise that you may be trying to colour match and this is very difficult on a computer screen.

If you would like to return/exchange any unsuitable item please go to our Contact Us page (http://www.leko.co.uk/ContactUs) and select the Returns, Exchanges, and Refunds subject and please put your invoice number on the content to request a return. Please note you must notify us within 30 days from your invoice date to get a full refund.

Please note, items must be returned in its original conditions with the invoice to help us identify the purchaser.

As we do not return cost of return postage, we highly recommend you to post the item using recorded delivery as we cannot be responsible for lost or damaged items when you are returning them to us.

We try to refund within a week when we receive a returned bag, you will get an automatic email confirming your refund from Paypoint in regards of your refund.


Exchange

If you wish to exchange any item, please order and pay for the new item you require and return the item you do not want. We will refund as soon as it arrives and we have checked that it meets our terms and conditions.

Damaged items

In the unlikely event that you receive a faulty item, please email immediately on receipt and return to us within 7 days. PLEASE NOTE we will not refund or exchange any faulty items after 7 days.

TRADE DELIVERY

UK DELIVERY

Standard delivery £10 (next working day for )

We can guarantee next day delivery for orders received before 2pm Monday through Thursday. Orders placed after 2.00pm Monday to Friday, or any time on a Saturday, Sunday or Bank Holiday will be delivered within 2 working days. Please ensure someone will be in the address to sign for the parcel.

Special Delivery

If you have any special delivery requests please call us on 0208 813 8545 for information.

VAT

All prices on our site are in pounds sterling and are inclusive of UK sales tax (VAT) at the prevailing rate.

INTERNATIONAL DELIVERY

Ireland

Standard Delivery Only £15.00 (2-5 working days)

Europe

Standard Delivery Only £15.00 (3-7 working days)

Outside Europe
For deliveries outside Europe, please call us on 0208 813 8545 for information.

*Please note

That delays can occur in customs, and these delays are beyond our control.

IMPORTANT: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Trade Return Policy

a. Returns and Exchange

All goods can be returned or exchanged within 14 days from the date of delivery provided they have a RAN (Returns Authorisation Number).

To obtain a RAN you must contact customerservice@leko.co.uk with full details of what you are returning and, if you would like any garment in exchange.

The Return Authorisation Number should be written on your original invoice and on the return-shipping label.

b. International Return

If goods are purchased from outside UK and you decided to change your mind, goods can be returned or exchanged within 14 days from the date of delivery. However postage incured for both ways will be deducted from the invoice value and in some distance you maybe liable for the difference. 

c. Goods must be returned in their original condition to:

Leko London, Unit 5 River Brent Business Park, Trumpers Way, London, W7 2QA

Please include the original invoice sent to you along with reason why the goods have been returned. In the case of a defective item, please in addition provide a full description of the fault.

Please note we cannot accept parcels back into our warehouse without the ran number clearly market on the outside of the parcel

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Leko London.

d. Refunds

All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card excluding shipping charges. International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU). Refunds will be made within 7 days of receipt of goods.

Delivery costs are not refunded unless the goods are found to be faulty.

e. Exchanges

Exchanged items will only be dispatched after the returned goods have been received complete with a RAN and undergone a quality control check.